Get in touch
As we're still bringing services together following our merger, the contact details and online services you need to use to get in touch with us will depend on which customer region you're in - South and West or London and East. Please use our postcode checker below if you're not sure.
Enter your home's postcode, then select your address. (We won't store any information you enter here.)
Based on the address you selected:
We've identified you as a .
Please refer to information for this group of customers (where appropriate) when you're using this website.
You can report a non-emergency repair using our online repair form 
or through your online account.
If you have an emergency repair, please call us immediately:
South and West - please call us on 0300 500 0926.
London and East - please call us on 0300 373 3000.
Find out what's considered an emergency repair plus advice for other major issues in your home.
South and West - 0300 5000 926 - 8am and 6pm weekdays. Outside of these times, our Out of Hours team is available for emergencies.
London and East - 0300 373 3000 - 8am and 6pm weekdays. You can also text us on 07908 670 571 and your text will be actioned within 48 hours (Monday to Friday between 8am to 6pm).
South and West - contact@sovereign.org.uk
London and East - customerservice@networkhomes.org.uk
Find us on Facebook - chat with a member of our friendly social media team between 8am and 6pm weekdays. We aim to respond to 80% of messages within one hour during these times.
Please note that our Customer Service teams are not yet combined. If we have to pass your query on for a response, this may take a bit longer.
Go to FacebookComplete our contact form and a member of the team will be in touch soon.
Need support with debt, work, benefits, household bills or using the internet?
If you're struggling with debt, work, benefits, household bills or using the internet, we can offer support.
Find out more about our support services or speak to our friendly, trained team by calling 0300 5000 0926 or emailing supportforyou@sng.org.uk.
Looking for other ways to get in touch for your region?
Select the relevant customer region below to find the details you need to get in touch with us.
Contact us - South and West
Whether you want to get in touch online, give us a call, send us an email, or write to us, find the details you need to contact us quickly and easily.
Contact us - London and East
Whether you want to get in touch online, give us a call, send us an email, or write to us, find the details you need to contact us quickly and easily.
General query? Complete our contact form
Whichever customer region you're in, you can use our simple form to contact us and we'll get back to you soon.
